Privacy Policy

Last updated:

Introduction

Vexraloryz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our residential cleaning services or visit our website at vexraloryz.ddd.

Information We Collect

We collect information that you provide directly to us when you:

• Request a quote for our cleaning services
• Schedule a cleaning appointment
• Contact us through our website or by phone
• Subscribe to our newsletter or updates

The information we collect may include:

• Personal Information: Name, email address, phone number, home address
• Service Information: Cleaning preferences, special instructions, property details
• Payment Information: Billing address and payment method details (processed securely through payment processors)
• Technical Information: IP address, browser type, device information, website usage data
• Communication Records: Correspondence, feedback, and service-related communications

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our residential cleaning services
• Process your service requests and schedule appointments
• Communicate with you about our services, including responding to your inquiries
• Send you service-related information, including confirmations and updates
• Personalize your experience with our cleaning services
• Process payments and manage billing
• Analyze website usage and improve our website functionality
• Send marketing communications (with your consent where required)
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations when you book our cleaning services
• Legitimate Interests: To operate and improve our business, analyze website usage, and prevent fraud
• Consent: When you have provided explicit consent for marketing communications or specific data processing activities
• Legal Obligation: To comply with applicable laws, regulations, and legal processes
• Vital Interests: To protect the safety and security of our customers and staff

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted service providers who assist us in operating our cleaning business and website, including payment processors, email service providers, and IT service providers
• Legal Requirements: When required by law, court order, or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction
• Protection of Rights: To protect our rights, property, or safety, or that of our customers, employees, or others
• With Your Consent: When you have explicitly consented to the sharing of your information

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of personal information with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access: Request access to and receive a copy of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restrict Processing: Request restriction of processing of your information
• Right to Object: Object to processing of your information for certain purposes
• Right to Data Portability: Receive your personal information in a structured, commonly used format
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information
• Right to Lodge a Complaint: File a complaint with a supervisory authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the contact information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we take appropriate safeguards to ensure your information receives adequate protection, including:

• Using standard contractual clauses approved by relevant data protection authorities
• Ensuring that service providers are bound by appropriate data protection agreements
• Complying with applicable data protection laws and regulations

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• Service Records: We retain service-related information for the duration of our business relationship and for a reasonable period thereafter to handle any inquiries or disputes
• Legal Requirements: We may retain certain information as required by law, such as tax records or financial transactions
• Marketing Data: We retain marketing consent and preferences until you withdraw consent or unsubscribe
• Website Analytics: We retain aggregated and anonymized analytics data for business improvement purposes

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Third-Party Services

Our website and services may integrate with third-party services that collect and process information. These services include:

• Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as page views, session duration, and user interactions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track conversions and may collect information about your interactions with our ads.
• Google Ads Remarketing: We may use Google Ads remarketing to show you relevant advertisements based on your previous visits to our website. This service uses cookies to display personalized ads across Google's advertising network.
• Google Maps API: We may use Google Maps API to display location information and provide mapping services. When you use features that incorporate Google Maps, Google may collect information about your location and usage.

These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies to understand how they handle your data.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website. For detailed information about our use of cookies, including the types of cookies we use and how to manage them, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Post the updated policy on our website
• Notify you of material changes via email or prominent notice on our website, where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

Email: mersiY3mxs9K1m
Phone: +64212805003
Address: 7B Percy Dyett Drive, Karori, Wellington 6012, New Zealand